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SimplyPats Portable Appliance Testing Software
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PostPosted: Fri Jun 03, 2016 12:35 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 697
Location: Cornwall
SimplyPats OCX / DLL Errors

If you receive an OCX or DLL error when trying to run SimplyPats please try the following:

Please note that you will need to download and re-install your SimplyPats Software during this process. Depending on how you purchased your software the download link will either be on the back of a plastic card or in an email, however if you are unsure just send an email to our support address with your SimplyPats Serial Number in the subject and request the download link.

On your PC go to the Common Files Folder and Delete the SimplyPats Folder

Delete the SimplyPats folder in the Common Files Folder (DO NOT Delete the whole Common Files Folder), this should be in:

C:\Program Files (x86)\Common Files\

Next, Download and Re-install SimplyPats using the Full Installer

Download the install file for SimplyPats Version 7 from the link we originally supplied in an email to you, or visit the download address printed on the back of your plastic card.

Ideally you want to SAVE the file to a known location such as your Desktop or your Downloads Folder, this would then give you the option of being able to Right Mouse Click on the file and choose Run As Administrator on certain Operating Systems which may help.

If you do not have the option to Run As Administrator, just run the installer normally by double clicking on it or run it from the download link.

It will detect that you already have a copy of SimplyPats Version 7 installed, just select Ok or continue to re-install over top of the existing install.

This should re-deploy the files we deleted in the Common Files Folder and re-register them.

When complete, try running SimplyPats again.

If the issue persists, we may need to perform a complete uninstall, in which case you may need to contact support for assistance.


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