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SimplyPats Portable Appliance Testing Software
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PostPosted: Wed Nov 08, 2017 9:49 pm 
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Joined: Tue Jul 13, 2010 1:04 am
Posts: 1
Hi, I use a Megger pat 420 am having problems downloading data for some reason. Getting an error message. Error 9 code. Subscript out of range in unit import CSV file open.
Any one experienced this. Ideas on how to cure would be appreciated. At the moment can’t load any data to software.
Thanks


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PostPosted: Thu Nov 09, 2017 11:50 am 
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 719
Location: Cornwall
Hi RCD2

Can you send the Megger CSV file to our support address please, I will have a look to see what may be causing the issue.

Our contact details are on our main site http://www.simplypats.co.uk/contact.html

Also, I moved this topic from the overall feedback section into the SimplyPats Version 7 General Discussion and Support Issues, apologies for any confusion.

Carl


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PostPosted: Thu Nov 09, 2017 3:58 pm 
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Joined: Wed Jan 23, 2008 11:47 pm
Posts: 1102
Location: Cornwall
Hi RCD2

Thanks for giving us a phone call regarding this issue, glad you are now up and running.

For any other users of the Megger PAT420 (or Megger PAT410, Megger PAT450) to import the data from the CSV file created by the tester, you must go to File Menu, Download PAT option and select the Megger 420 tester.

The import CSV option on the File Menu is only for importing generic CSV files from other third party programs or outputs from home made spreadsheets.

Regards, Richard


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