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SimplyPats Portable Appliance Testing Software
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 Post subject: version7 loading issue
PostPosted: Wed Aug 24, 2016 12:00 pm 
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Joined: Fri Apr 01, 2016 12:27 pm
Posts: 2
Hi,

My Software has stopped opening! It brings up the splash screen saying that it is loading,then it disappears! And nothing happens!
Whats the best approach is it a re-install? Its version 7 but am not sure if I had ever opened it after the latest update (so not dure which version of 7)


Thanks

Bob.


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PostPosted: Wed Aug 24, 2016 12:40 pm 
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Joined: Wed Jan 23, 2008 11:47 pm
Posts: 1102
Location: Cornwall
Hi Bob

It is possible that this is caused by some of the temporary files used by SimplyPats becoming corrupt. This can happen when running SimplyPats on multiple monitors or changing screen resolution (although this isn't always the case).

Before trying a full re install, you may want to delete the temporary files to see if this fixes the issue. I will ask Carl to send you a guide on how to do this. However you may find it easier to give us a quick ring and Carl can dial into your PC and do fix remotely.

Regards, Richard.

We will also post the guide on removal of the temp files into the FAQ / User Guide, SimplyPats Version 7 section of the forum for future reference.


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PostPosted: Wed Aug 24, 2016 1:01 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 719
Location: Cornwall
Hi Bob

We have now created a forum post under the SimplyPats Version 7 Guides and FAQ section detailing the issue together with the solution.

This may help other users overcome the same issue while searching for a solution on the forum.

viewtopic.php?f=64&t=1073

Regards Carl


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PostPosted: Wed Aug 24, 2016 1:02 pm 
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Joined: Fri Apr 01, 2016 12:27 pm
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Richard / Carl

Thank-you very much for the quick e-mail/phone call.

Problem sorted!


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