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SimplyPats Portable Appliance Testing Software
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 Post subject: More than impressed..
PostPosted: Wed Jan 05, 2011 1:20 pm 
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Joined: Sun Jan 02, 2011 9:48 pm
Posts: 54
After spending several hours, yesterday, attempting to transfer data from my betapat to SimplyPat, unsuccessfully, I called SPHQ and was impressed with the response I received.

Lorna was more than happy help. Taking control of my PC and working through my settings, also drawing a blank, asked if i'd mind if she sought advice from Carl and to call me back.

In the meantime, I contacted Metrel, who probably would have been more helpful, but as soon as I mentioned I was using SimplyPats said "you need to call SP". end of. less than impressed.

Lorna called back, worked through the process again, a few tweeks here and there.. and robert's your mother's brother.

I'd actually been attempting to transfer the data in the "Data upload/download" menu, when I should have used the "Recall/delete/send results" menu.

Something that would have been resolved had Mr Metrel been more customer focused.

Thanks Lorna, for your time and patience. (can we have a roses or box of chocolates emoticon to add here?)

Allan.


Last edited by AMP@ on Wed Jan 05, 2011 6:55 pm, edited 1 time in total.

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PostPosted: Wed Jan 05, 2011 5:01 pm 
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Joined: Wed Sep 08, 2010 2:47 pm
Posts: 117
Location: Cornwall
Hi Allan

Thanks for your kind comments.

Happy New Year

Regards, Lorna


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