SimplyPats User Forum

SimplyPats Portable Appliance Testing Software
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 Post subject: Install Problems
PostPosted: Tue Jun 15, 2010 8:54 pm 

Joined: Sun May 30, 2010 3:00 am
Posts: 1
I recieved the new version of Simply pats had problems getting the computer to talk to my tester.
Rang the team they tried everything .They ended up sending me new leads ( I had mislaid the old ones when moving house)which eventually worked.Nothing was to much trouble

 Post subject: Re: Install Problems
PostPosted: Wed Jun 16, 2010 12:02 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 723
Location: Cornwall
Thanks for your comments c2wtesting.

I must admit that when I looked at the title, I panicked .

Cabling issues can be frustrating to diagnose from our end as PAT Testers often use different cables. Add USB to Serial Converters to the mix and things get even more confusing, as these vary in quality, reliability, drivers and compatibility.

We always recommend that users contact us before purchasing any cables, especially USB to Serial Converters.

Glad we were of assistance and you found the Customer Support offered for SimplyPats of a high enough standard to post your experience here.

Regards Carl

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