SimplyPats User Forum

SimplyPats Portable Appliance Testing Software
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 Post subject: Best Product & Support
PostPosted: Thu Sep 24, 2009 3:35 pm 

Joined: Thu Sep 24, 2009 3:09 pm
Posts: 1
We were using software that was supplied with a mainstream PAT Tester, to say we found it 'clunky' would be an understatement and it certainly wasn't user friendly but we sufferd along with it. Our operating sytem was changed to vista so the offending software wouldn't run and we were forced to explore the market and compare the products, (this turned out to be a blessing in disguise)
I personally evaluted five different softaware packages and there was one that stood out head and shoulders above the rest, yes you guessed it SIMPLYPATS, this software ticked every box and more!!
Things got even better, product support!! These guys are so helpful and boy do they deliver, my calls were answered immediately and my e-mails within minutes, you get advise and solutions without delay, for example I was having trouble importing our historical test result data from the old software, I e-mailed it over to them, they called me on my mobile within minutes to confirm they had received the file, asked me a couple of questions and with the hour the data was back with me and loaded into SIMPLYPATS, thats what I call service!!
Thanks guys for a great product and superb support, you have made this particular aspect of my job so much easier

PostPosted: Thu Sep 24, 2009 4:33 pm 
Site Admin
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 723
Location: Cornwall
Thank you for your comments regarding using SimplyPats software and your experience with contacting support.

We do try our best to keep users in the loop and reply or act on any queries as soon as we possibly can, however the time frame will vary depending on other support issues or workload at that current time.

Again, thanks for the post.

Regards Carl

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