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SimplyPats Portable Appliance Testing Software
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PostPosted: Thu Apr 25, 2013 8:20 pm 
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Joined: Thu Apr 25, 2013 8:13 pm
Posts: 1
I have bought SimplyPAT 6 and tried to installing on window 7 but keep getting ERROR " A PREVIOUS COPY OF SIMPLEPATS 6 IS ALREADY INSTALLED ON THIS PC, SETUP ABORTED"

I have tried to remove all simplypat files in pc and still not get it to work

if there anybody who got similar problem or ideas to solve this problem would be great help

Thanks

Carl


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PostPosted: Thu Apr 25, 2013 8:29 pm 
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Joined: Wed Jan 23, 2008 11:47 pm
Posts: 1102
Location: Cornwall
Hi Carl,

We have very occasionally come across this problem where SimplyPats is not fully removed and won't therefore reinstall. Most recently with users that have installed the demo version. The problem seems to happen with Windows 7 machines not allowing the uninstall program to remove the regsitry entries for the software.

If you ring our support number tomorow I will ask Carl or Lorna to fully remove the software and reinstall it for you via our remote desktop software to get you up and running.

I will also look at providing a web link to a build of SimplyPats which doesn't check for a previous installation before installing itself. This may help in the future where the uninstall has failed.

Regards, Richard.


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PostPosted: Thu Apr 25, 2013 9:39 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 720
Location: Cornwall
Hi Carl

Yes, as Richard has mentioned it almost certainly sounds like a Registry Entry that has not been removed during the uninstall process.

This problem can easily be sorted out over the phone or via remote access if you prefer.

Regards Carl


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