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SimplyPats Portable Appliance Testing Software
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PostPosted: Mon Dec 17, 2012 3:08 pm 
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Joined: Wed Jan 23, 2008 11:47 pm
Posts: 1103
Location: Cornwall
On two occasions over the last 10 years we have had users unable to print some of their PAT testing reports in SimplyPats due to the following error

Error: 5000
Description: Error in processing report.
Extended Info: CP internal = 10

This error appears when selecting the report from the main Print Screen within SimplyPats.

It has taken us a long time to track down the cause of this error as it has appeared on only two pc's out of the thousands of users that are running SimplyPats.

However we now understand the cause of the issue and have a work round for it.

The problem is caused by anti virus software using a file called vbscript.dll Some of the reoprts within SimplyPats have scripts in which are checked by antivirus software.

When changing or removing your antivirus software or a trial version of anti virus software has expired there can be orphaned registry entries left which confuse programs using the vbscript.dll.

There are a couple of solutions to this issue

1) Completely remove and re istall the antivirus software, using the removal utility if your antivirus software manufacturer provides one.

2) Remove any orphaned registry entries for the antivrus software (not for the faint hearted and probably only recomended for users who are comfortable editing the registry)

3) Contact us and we will provide some custom reports which do not contain the script entries.

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