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SimplyPats Portable Appliance Testing Software
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PostPosted: Tue Sep 02, 2008 11:43 am 
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Joined: Wed Jan 03, 2007 2:10 pm
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Location: Cornwall
Yesterday morning (01/09/2008), after initiating a scheduled Internet Security Update, our development PCs picked up a security risk with all files created using Pantaray QSetup.

When creating the SimplyPats Installation file, update file, demo file or any other self installing file, we use a program from Pantaray, called QSetup, which is widely used throughout the industry for deploying software. More information can be found at http://www.pantaray.com/

We immediately began investigation into a possible security breach and sent details of the problem to our Internet Security Provider and Pantaray.

We have yet to receive a response from our Internet Security Provider on this matter, however at 23:14 on 01/09/08 we received an email from Pantaray with the following statement;

This is a false positive alarm by AVG.

I suggest that you upgrade to the latest version.

We have added to this version a special random seed that should convince AVG to ignore setup produced by QSetup.


We are in the process of updating to the latest Version of QSetup and will re-build SimplyPats Installation files using the new version. We will then update our website with new versions of the SimplyPats Demo and Update install files along with any others necessary.

The initial response from Pantaray, point to a problem between QSetup and certain Internet Security software.

We have also noted, that after installing any of the SimplyPats program files the main SimplyPats program file (sps.exe) was not flagged by our Security Software, and was therefore clean. A full system scan using the latest security update backed this up by finding no threats.

We are confident that the installation files or update files relating to SimplyPats pose no risk to users, however, if you are concerned about the issues stated above and would like to speak with one of our Support Members, please contact us on 0845 4300 789.

As recommended, before installing any new software on your PC, you should take measures to backup any important work.

We will update this post as and when more information becomes available.

Carl

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PostPosted: Tue Sep 02, 2008 10:38 pm 
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Location: Cornwall
We have now upgraded to the latest version of our software deployment software (QSetup) and are in the process of re-building all install files.

Further investigation today confirmed our initial suspicions, all SimplyPats files were clean of adware.

We uploaded a number of SimplyPats install files to an online file scan service which uses web versions of popular internet security software.

The only software returning an adware positive result was AVG.

We then re-built a couple of SimplyPats installation files using the latest version of QSetup and uploaded the files for scanning, this time AVG reported no adware.

We are still awaiting a response from AVG on this matter, and will let you know the answer when we get it.

We will update this post when all files available from our website have been re-built, tested and uploaded.

May we take this opportunity to one again say that all SimplyPats files are clean from adware, viruses or any other unwanted infection. If AVG users are having problems installing or downloading any of the files from the SimplyPats web site or are experiencing problems installing from CD, please contact support.

Carl

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PostPosted: Wed Sep 03, 2008 3:12 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
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Location: Cornwall
All SimplyPats Install Packages available from our web site have now been replaced with updated versions built using the latest version of QSetup.

These files include SimplyPats V5 Demo, SimplyPats V5.2.6 Update, Updated Certificate of Electrical Testing (Custom Report) and Appliance Register by Site (Custom Report).

Only users experiencing issues with AVG flagging SimplyPats Install Packages as Adware, need download the latest updated files.

Carl

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PostPosted: Mon Sep 22, 2008 4:20 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
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On 20/09/08 we finally recieved a reply from AVG, read on...

Dear Sir/Madam,

thank you for your email.

Unfortunately, the previous virus database might have detected the mentioned virus on some legitimate applications. We can confirm that it was a false alarm. We have immediately released a new virus update that removes the false positive detection on this file. Please update your AVG and check your files again.

If you need to restore deleted files from AVG Virus Vault you can do it this way:
- Open AVG Virus Vault (Start -> Programs -> AVG 7.5 -> AVG Virus Vault).
- Locate the file that was incorrectly removed.
- Right click on it and choose the "Restore File(s)" option.

We are sorry for the inconvenience.

Best regards,

*Name Removed*
AVG Technical Support


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