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SimplyPats Portable Appliance Testing Software
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 Post subject: Download Apollo 400
PostPosted: Thu Apr 26, 2018 7:20 pm 
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Joined: Sun Jun 30, 2013 7:36 am
Posts: 3
Help!!!

Downloads from Seaward Apollo 400 have been working perfect until tonight when I went to download and it goes through the motions then I get

Error Code: 13
Description: Type mismatch
In Unit: Read Apollo SSS: 13

Anyone else had this problem and a solution? Have loads to get out tonight and more testing to do tomorrow :-(


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 Post subject: Re: Download Apollo 400
PostPosted: Thu Apr 26, 2018 8:15 pm 
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Joined: Wed Jan 23, 2008 11:47 pm
Posts: 1102
Location: Cornwall
Hi CBITS

Have you updated the firmware on your Apollo recently? If so there is an update to SimplyPats that you will need to run to make it compatible with the Apollo Plus firmware.

I will send you a PM with my email address so you can send me the TAR file you have downloaded so that I can investigate.

Regards, Richard.


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 Post subject: Re: Download Apollo 400
PostPosted: Fri Apr 27, 2018 1:44 pm 
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Joined: Wed Jan 03, 2007 2:10 pm
Posts: 721
Location: Cornwall
I thought I would update this post in case any other users receive the same error.

Richard picked up on the Forum Post at the same time as I was dealing with your email sent to our support address yesterday evening.

In this instance, the error you received was due to updating your Apollo 400 with the latest Firmware which Seaward recently released for all Apollo Testers, along with the launch of the Apollo Plus range.

Thanks for letting us know that the after downloading and installing the SimplyPats V7.1.1 BETA Update, that you were able to import your Apollo Data into SimplyPats without issue.

Carl


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